Here at ‘How To Be Rich and Successful’, which is now South Krukiztan’s 13th favourite Blog, we often acknowledge those whose leadership skills and management ability become a shining beacon for all of us who aspire to be the ‘C’ level execs that ordinary people talk about in wonder at Sales Conferences the world over.
To recap the story: The head of Korean Air’s in-flight service has stepped down after a dispute with a crew member over the way she was served nuts. Travelling as a passenger, Korean Airlines VP Heather Cho reportedly delayed a flight to expel a crew member over the way she was served nuts. Ms. Cho was seated in first class when she took issue with a flight attendant who handed her macadamia nuts in a bag, not on a dish. Ms Cho is actually the eldest of the airline’s Chairman Cho Yang-ho’s three children, who are all executives with the airline so in reality is really a VIP VP
Of course the world’s press are up in arms about this, portraying her as ‘arrogant’, ‘only got the job because of nepotism’ and ‘out of touch with reality’ as though these attributes were a bad thing rather than key requirements of a successful Senior Manager.
The so called journalists who write this rubbish probably have never flown first class and if they had they would realise how important this issue was. It’s all very well chucking packets of nuts and spraying beer over the people at the back of the plane but there are standards to be met when you turn left at the door. Ms Cho was absolutely ‘On Brand’ as marketing people are inclined to say. No idea what that means but most of them know their Chablis from their Chardonnay and also fly in the pointy end so lets not quibble with the concept here.
I, of course, fly first class everywhere and many times a year and I for one will not fly with Korean Airlines ever again. In fact I won’t fly with Cathay Pacific (napkin folded incorrectly), Delta (wine glass with a smudge on the base), Emirates (knife blade pointing inwards to plate) and the list goes on. I don’t spend £1000’s for this kind of appalling service (actually I don’t, the company does, but the point is still valid) without expecting to be treated as a Deity not an ordinary human being. With Emirates we were half way to Dubai when I demanded the captain return to London or at least hurl the steward out into the Adriatic and it was only when he kindly gave me another bottle of the ‘Krug ’57 that I relented and allowed to plane to resume its course to its destination.
Through my contacts I have obtained photos of what was served rather than what should have been served by the hapless Cabin Crew member, who apparently has still yet to be arrested. I will be forwarding these to the appropriate authorities in order to speed up this mis-carriage of justice.
Hopefully the airline will come to its senses, reinstate her and then promote her to the board. Marvellous lady, got more spunk than many a man I know.The good news is that the Institute of Mediocre Management will be approaching Ms Cho to see if she will agree to speak at our annual get together at the Royal Fartwanglers Club on the subject of Plebs and their occasional usefulness